What is an EOB?
The Explanation of Benefits (EOB) shows the details of your medical and pharmacy expenses and
how health insurance covers each. It's a summary of your claims activity that includes:
- Total charge: The total amount a provider charged for the services
- Member discount: Discounts are negotiated with providers. As a member, you
get the benefit of these negotiated, discounted rates and if you use an in-network provider,
they agree not to bill you for any covered service above your deductible, copay and coinsurance.
However, out-of-network providers may bill you for any part of total charges not paid by your
- Your plan(s) paid: The amount Usable Administrators paid based on the benefit
coverage and the contractual agreement with the providers
- Your responsibility: Providers can bill you for this amount, if you have
You may have paid your responsibility already. If not, this is the amount you can expect to be
billed from your healthcare provider at some point. You will not receive a bill from us.
EOBs are sent every two weeks. Each EOB will include any medical or pharmacy claims we processed
for you within that time. You may be able to see information about a claim before your EOB is ready
when you sign in to our
My Tracker member portal.